"Making Technology Work"

Customer Area

EGS is committed to providing a high quality professional service. If we make a mistake, or our service doesn't meet your expectations, we want to know about it. If you have something on your mind, share it with us. We welcome the opportunity to fix the situation. You may also like to contact us to comment on how we are going, or to give us a suggestion about how we can improve our service to you.

When you communicate with EGS, we will:

  • Be courteous;
  • Be willing to assist you and be responsive to your needs;
  • Treat you fairly and professionally;
  • Provide timely oral and written advice which is clear, concise, accurate and complete;
  • Demonstrate professional competence in providing advice on our service and products;
  • Put matters right as speedily as possible if we get something wrong; and
  • Use your feedback to improve our products and services.

If you have a problem, or if our service has not met your expectations, our Customer Service and Support Director, will try to help you as quickly as possible as the first point of contact. Some issues might require some investigation, and if this is necessary, he will agree a course of action with you. There are several ways to contact our Customer Service and Support Director:

Telephone: Paul Smith

Email:

Send a letter to this address:

EGS Technologies Limited
Unit 17
Lea Hall Enterprise Park
Wheelhouse Road
Rugeley
Staffordshire
WS15 1LH
Send us a fax: +44 (0) 7092 012948