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EGS Technologies Support Services

Customer Returns Procedure

PURPOSE

PROCEDURE

1. See the "Customer Fault Logging Procedure" for details of how to place a fault call.
   

2. If the EGS Support Engineer has determined that a hardware item is faulty, they will issue a Return Materials Authorisation (RMA) number.
   

   Please make a note of this number, and ensure it is clearly marked on the return packaging.

   The faulty hardware should then be sent to:

   EGS Technologies Limited (RMA Returns)
   6 Waterside Business Park
   Wheelhouse Road
   Rugeley
   Staffordshire
   WS15 1LJ

   
   

3. When the faulty hardware is received at the EGS Technologies workshop, it will be tested, and a report sent to the Customer. The report will detail the reason for the failure, and the proposed corrective action.
   

4. If the item has been repaired, it will be returned to the Customer as soon as possible. If it is not possible to repair the item, the EGS Support Engineer will advise the Customer, and will then present the available options. These options will depend upon whether the item is covered under warranty.